pknew Privacy Policy
— Your Data, Protected
At pknew, we are fully committed to safeguarding the personal data of every player on our platform. This Privacy Policy explains in plain, transparent English exactly what data we collect, why we collect it, how we use it, and the rights you hold over your information as a player based in Bangladesh.
Data Controller Information
pknew acts as the data controller in respect of all personal data collected from players and visitors through the pknew platform at https://pknew.app. As data controller, pknew determines the purposes and means by which personal data is processed in connection with the delivery of its online casino, sports betting, and VIP services to players across Bangladesh.
All data processing activities carried out by pknew are conducted in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality. While Bangladesh currently operates under the Digital Security Act 2018 and developing personal data protection frameworks, pknew has voluntarily aligned its data practices with the standards established under globally recognised privacy frameworks to provide our players with the highest standard of data protection available.
For all data protection enquiries, subject access requests, correction requests, or deletion requests, players may contact our dedicated data protection team at: [email protected]. Please include "Data Protection Request" in the subject line of your message. pknew aims to acknowledge all data-related requests within 2 business days (Bangladesh Standard Time, UTC+6) and to resolve them within 30 calendar days of receipt.
Information We Collect
pknew collects personal data from players through several distinct channels: directly from information you provide during registration and account management, automatically through your use of the platform, and — in limited circumstances — from trusted third-party verification and payment partners. We collect only the minimum data necessary to deliver our services safely, legally, and in a personalised manner.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID number, passport number, photograph | Registration form; KYC document upload |
| Contact Data | Bangladesh mobile number, email address (if provided), city or division of residence | Registration form; account settings |
| Financial Data | bKash / Nagad / Rocket wallet number, transaction reference IDs, deposit and withdrawal amounts in BDT | Payment gateway integration; transaction records |
| Account Usage Data | Username, login timestamps, session duration, game history, bet history, bonus activity, VIP tier status | Platform activity tracking |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, mobile carrier | Automatic collection via server logs and cookies |
| Communications Data | Live chat transcripts, support email correspondence, SMS OTP delivery logs | Customer support systems |
| Behavioural Data | Pages visited, game categories browsed, promotional offers clicked, session frequency patterns | Analytics cookies and platform event tracking |
Data We Do Not Collect: pknew does not collect or store full payment card numbers, CVV codes, or bank account login credentials. All payment transactions are processed through tokenised integrations with our payment partners (bKash, Nagad, Rocket, Upay, and bank partners). pknew never has direct access to your payment provider's login details or security PINs.
Data from Minors: pknew's services are strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If we discover that personal data has been collected from a person under 18, that data will be permanently deleted and the associated account immediately closed without recourse.
Legal Basis for Processing
Every data processing activity carried out by pknew is grounded in one or more of the following recognised legal bases. We process your personal data only when we have a lawful reason to do so, and we aim to be fully transparent about which basis applies to each category of processing.
- Contractual Necessity: Processing your identity data, contact data, and financial data is necessary for pknew to perform the contract it has with you as a registered player — including verifying your identity, processing deposits and withdrawals, crediting winnings, and providing access to games and betting markets.
- Legal Obligation: pknew is required by applicable anti-money laundering (AML) obligations, fraud prevention requirements, and financial compliance standards to collect, verify, and retain certain categories of player data, including identity documents submitted during KYC verification and transaction records.
- Legitimate Interests: pknew processes technical data and behavioural data on the basis of its legitimate interests in operating a secure, fraud-resistant, and well-functioning platform — including detecting unauthorised access, preventing bonus abuse, improving the user experience, and ensuring platform stability. These interests are balanced against and do not override your fundamental right to privacy.
- Consent: Where pknew sends you marketing communications (such as promotional SMS notifications about new bonuses, BPL cricket betting markets, or seasonal Eid offers), this is done on the basis of your explicit opt-in consent given at registration or subsequently through your account notification settings. You may withdraw marketing consent at any time by contacting [email protected] or updating your account notification preferences.
How We Use Your Data
pknew uses the personal data it collects for clearly defined purposes, all of which are directly connected to the delivery of a safe, functional, and personalised gaming experience for Bangladesh players. We do not sell your personal data to third parties. We do not use your data for purposes unrelated to our platform services.
We use identity data (NID, selfie, mobile number) to verify that every account on pknew belongs to a real adult player in Bangladesh. This protects our platform and our players from fraud and underage access.
Financial data is used exclusively to facilitate deposits and withdrawals through bKash, Nagad, Rocket, Upay, and banking partners. Transaction records are retained for AML compliance and dispute resolution purposes.
Account usage and behavioural data enable us to display your game history, track VIP tier progress, personalise bonus offers, and surface cricket and slot recommendations relevant to your activity patterns.
Technical and behavioural data help our security systems detect suspicious login attempts, unusual withdrawal patterns, multi-account activity, and other indicators of fraud, money laundering, or bonus abuse.
Anonymised and aggregated behavioural data helps us understand how players navigate the platform, which game categories are most popular among our Bangladesh audience, and where the user experience can be improved.
With your consent, we use your mobile number and preferences to send promotional SMS notifications about relevant bonuses, BPL cricket markets, and seasonal offers. You can opt out at any time via account settings or support.
Data Sharing and Third Parties
pknew shares player personal data with the following categories of third parties, only to the extent necessary for the stated purpose:
- Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive the minimum data required to process deposit and withdrawal transactions — typically your registered mobile number or bank account reference and the transaction amount in BDT. Payment partners are subject to their own regulatory obligations under Bangladesh Bank guidelines and are not permitted to use your data for any purpose beyond payment processing.
- Game Technology Providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player identifiers to authenticate your game sessions and return game results. These providers do not receive your full identity details, Bangladesh NID, or payment information.
- Identity Verification Services: Where enhanced KYC verification is required, pknew may use a third-party identity verification service to cross-reference the documents you submit. Such services receive only the specific documents necessary for the verification check and are contractually prohibited from retaining or using your data beyond that purpose.
- Cloud Infrastructure and Hosting Providers: pknew operates on secure cloud infrastructure. Our hosting and database providers process data on our behalf under strict data processing agreements and have no independent right to access or use player data.
- Legal and Regulatory Authorities: pknew will disclose player data to law enforcement agencies, financial intelligence units, courts, or regulatory bodies where required to do so by applicable law, court order, or binding regulatory direction — including obligations arising under Bangladesh's Digital Security Act 2018, Anti-Money Laundering Act 2012, and any successor legislation.
All third-party data processors engaged by pknew are required to maintain adequate security measures, process data solely on pknew's documented instructions, and notify pknew promptly in the event of any data breach affecting player information.
Data Retention Periods
pknew retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to defend against or pursue legitimate legal claims. The following retention periods apply to each category of personal data held by pknew:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Identity and KYC Data | 5 years after account closure | AML compliance and legal obligation under Bangladesh Bank and Financial Intelligence Unit requirements |
| Financial Transaction Records | 5 years after transaction date | Financial audit trail; legal and regulatory compliance |
| Account Usage and Bet History | 3 years after account closure | Dispute resolution; responsible gaming monitoring; fraud prevention |
| Support Communications | 2 years after last interaction | Quality assurance; dispute resolution reference |
| Technical and Log Data | 12 months from collection | Security monitoring; fraud detection; infrastructure diagnostics |
| Marketing Consent Records | Until consent withdrawn + 3 years | Evidence of lawful marketing basis; regulatory compliance |
| Analytics Data (anonymised) | Indefinite (no personal identifiers) | Aggregate platform improvement; anonymised data carries no retention obligation |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pknew's data destruction procedures. Data held solely on the basis of your consent (such as marketing preferences) will be deleted promptly upon withdrawal of that consent, unless another legal basis independently requires its retention.
Your Privacy Rights
As a player on the pknew platform, you hold a meaningful set of rights over your personal data. pknew is committed to honouring these rights promptly and without requiring you to navigate complex bureaucratic processes. To exercise any of the rights listed below, contact us at [email protected] with the subject line "Privacy Rights Request".
Right of Access
Request a copy of all personal data pknew holds about you, along with information about how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal data held in your account, including contact details and identity records.
Right to Erasure
Request deletion of your personal data where it is no longer necessary, subject to overriding legal retention obligations such as AML requirements.
Right to Restrict Processing
Request that pknew limits the processing of your data to storage only while a dispute about its accuracy or the lawfulness of processing is resolved.
Right to Data Portability
Request a structured, machine-readable copy of data you have provided to pknew, where technically feasible and where the processing is based on consent or contract.
Right to Object
Object to processing of your data based on legitimate interests, including profiling for personalisation, where your individual circumstances warrant it.
Withdraw Marketing Consent
Withdraw consent to receive promotional SMS and marketing communications at any time by contacting support or updating your account notification settings.
Right to Lodge a Complaint
If you believe pknew has not handled your data correctly, you have the right to raise a formal complaint directly with pknew at [email protected].
Data Security Measures
pknew applies a layered, defence-in-depth approach to protecting the personal data of every player on its platform. Our security programme spans technical controls, organisational procedures, and ongoing monitoring to maintain the integrity and confidentiality of all data we hold.
The following security measures are in place across the pknew platform at all times:
- 256-bit TLS Encryption in Transit: All data exchanged between your browser or mobile device and the pknew platform is encrypted using TLS 1.2 or TLS 1.3. This prevents interception of your login credentials, session data, and transaction information while in transit over the network.
- Encryption at Rest: Sensitive personal data fields — including identity document references, mobile numbers, and financial transaction records — are stored in encrypted form within our database infrastructure. Encryption keys are managed separately from the data they protect.
- Access Controls and Role-Based Permissions: Access to player personal data within pknew's internal systems is strictly limited to authorised personnel whose job function requires it. All internal access is logged, and privilege escalations are subject to formal review and approval.
- Multi-Factor Authentication on Internal Systems: pknew staff accessing administrative systems that contain player data are required to authenticate using multi-factor methods. This significantly reduces the risk of unauthorised internal access arising from compromised credentials.
- Automated Fraud and Anomaly Detection: Our platform continuously monitors login patterns, transaction behaviour, and session characteristics for anomalies consistent with account takeover attempts, credential stuffing attacks, and other forms of unauthorised access. Suspicious activity triggers automated alerts and, where appropriate, temporary account restrictions pending verification.
- Regular Security Assessments: pknew's platform and infrastructure undergo regular security reviews, including vulnerability scanning and penetration testing exercises conducted by qualified security professionals. Identified vulnerabilities are remediated according to a risk-prioritised patching schedule.
- Data Breach Response: In the event of a personal data breach that poses a risk to affected players, pknew will notify impacted players without undue delay via SMS to their registered Bangladesh mobile number, providing a clear description of the breach, the data categories affected, and the steps being taken to contain and remediate the incident.
While pknew implements robust security measures, no internet-connected platform can guarantee absolute security against all possible threats. Players are encouraged to protect their own accounts by using a strong, unique password for their pknew login, enabling any available two-factor authentication options, and never sharing account credentials with any other person. If you suspect your account has been compromised, contact pknew support immediately at [email protected].
All connections between your device and pknew use the latest transport layer security protocol, ensuring your data cannot be intercepted in transit.
Sensitive data fields at rest are encrypted with AES-256. Encryption keys are stored separately, ensuring that a database compromise alone cannot expose readable personal data.
Automated systems monitor platform activity around the clock for signs of unauthorised access, unusual transaction patterns, and account takeover attempts.
Policy Updates and Contact
Policy Updates: pknew reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the services we offer. When material changes are made to this policy, pknew will notify registered players by SMS to their registered Bangladesh mobile number and will display a prominent notice on the platform upon the player's next login session.
The updated Privacy Policy will display a revised effective date at the top of this page. Your continued use of the pknew platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. We encourage all players to review this page periodically so that you remain informed about how pknew collects and uses your personal data.
Children's Data — Reminder: pknew's platform is strictly for adults aged 18 and over. If you are a parent or guardian and believe a minor has registered an account or submitted personal data to pknew, please contact us immediately at [email protected] and we will delete all associated data and close the account without delay.
Cross-Border Data Transfers: pknew's primary infrastructure is designed to serve the Bangladesh market. Where any personal data is processed or stored on infrastructure located outside Bangladesh — for example, in connection with our cloud hosting or game technology provider integrations — pknew ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy.
Third-Party Websites: The pknew platform does not include links to external third-party websites. However, if you navigate to any third-party website independently, please be aware that pknew has no control over and accepts no responsibility for the privacy practices of those external sites. This Privacy Policy applies solely to personal data collected through the pknew platform at https://pknew.app.
Contact Us: For any questions, concerns, or formal requests relating to this Privacy Policy or pknew's data processing practices, please contact our team at: [email protected]. Please allow up to 2 business days (BST, UTC+6) for an initial acknowledgement and up to 30 calendar days for full resolution of your request.
pknew never sells, rents, or trades your personal data to advertisers, data brokers, or any commercial third party — ever.
We collect only what is genuinely necessary to deliver our services, verify your identity, and keep the platform secure for all Bangladesh players.
Access, correction, deletion, and opt-out requests are handled promptly within 30 days — no unnecessary barriers, no bureaucratic runaround.
Play with Confidence at pknew
Your personal data is protected by bank-grade encryption and handled with full transparency. Now explore pknew's premium casino games, live cricket betting, and exclusive VIP rewards — all in BDT. 18+ only. Play responsibly.