pknew Responsible
Gaming Policy
At pknew, we believe that gaming should always be an enjoyable entertainment experience — never a source of financial stress or personal harm. Our Responsible Gaming framework provides every Bangladesh player with the tools, information, and direct support needed to stay in control at all times.
Our Commitment to Safe Play
pknew is Bangladesh's premier Black Diamond VIP online casino and sports betting platform. While we are proud to offer a world-class gaming experience — from live cricket betting on BPL and IPL matches to premium slots and Evolution Gaming live dealer tables — we recognise that this entertainment carries inherent risks if not approached with care and awareness.
Our responsible gaming programme is built on a simple but firm principle: every player on the pknew platform deserves access to the tools and information that allow them to make genuinely informed decisions about their gaming activity. This is not a legal formality for us. It is a core part of how pknew operates as a trustworthy platform for Bangladeshi players from Dhaka to Chittagong, Sylhet to Cox's Bazar.
We actively monitor player behaviour patterns for indicators of problem gambling and reserve the right to proactively reach out to players whose activity shows signs of distress — including unusually rapid deposit sequences, repeated failed withdrawal attempts, or dramatic shifts in bet sizing. When our responsible gaming team identifies such patterns, we will make contact via SMS to your registered Bangladesh mobile number and offer support and access to our protective tools.
Responsible gaming is a shared responsibility. pknew provides the tools and the framework. Players are encouraged to engage with them honestly and proactively. Together, we can ensure that pknew remains a source of entertainment and excitement — not harm.
pknew provides real-time spending dashboards, session timers, and limit-setting tools so you always know exactly how much time and money you have invested in any session.
Our platform automatically flags accounts showing distress indicators and routes them to the responsible gaming team for a confidential, supportive outreach — before a problem escalates.
Reaching out about gambling-related difficulties takes courage. Our responsible gaming team responds with empathy, confidentiality, and practical guidance — never judgement.
pknew displays clear return-to-player (RTP) information on all slot games and fair odds on sports betting markets, helping players make informed decisions about the games they choose.
Every pknew account comes with configurable daily, weekly, and monthly BDT deposit limits. Set them once and they act as a firm financial safety net across all your gaming activity.
If you need a break — whether for a week, a month, or permanently — pknew's self-exclusion tool activates immediately upon request, blocking all access and marketing communications.
18+ Age Restriction Policy
Age verification on pknew is carried out through a mandatory Know Your Customer (KYC) process. During KYC, players are required to submit a clear photograph of a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — that confirms their date of birth. Accounts that have not completed KYC verification are subject to withdrawal restrictions until the age verification step is completed and approved.
pknew also takes reasonable steps to prevent underage access at the point of registration. Our registration form requires players to confirm that they are aged 18 or above. Any false declaration made at registration is a breach of pknew's Terms & Conditions and may result in permanent account closure and forfeiture of funds.
Guidance for Parents and Guardians: If you share a device with a minor or are concerned that a young person in your household may attempt to access pknew, we strongly recommend using your device's parental control software to block access to pknew.app. If you believe a person under 18 has created an account on pknew using your details or payment methods, contact us immediately at [email protected] — we will investigate and take action promptly.
| Verification Stage | Method | Action if Under 18 Detected |
|---|---|---|
| Registration | Date of birth declaration; checkbox confirmation of 18+ status | Registration blocked; account not created |
| KYC Verification | NID / passport document review; date of birth cross-check | Account immediately suspended; funds refunded; account permanently closed |
| Withdrawal Request | Identity document re-verification if not previously completed | Withdrawal blocked; KYC escalated; account review initiated |
| Proactive Monitoring | Behavioural anomaly detection; support team review | Account frozen pending investigation; responsible gaming team notified |
Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players who develop unhealthy gambling habits are not aware that their behaviour has become problematic until it has already caused significant financial, emotional, or social harm. Understanding the early warning signs is the first step toward regaining control.
The following behaviours are recognised warning signs of problem gambling. If you recognise several of these patterns in yourself — or in someone you know who uses pknew — we urge you to take immediate action by reaching out to our responsible gaming team or activating one of pknew's protective tools.
Self-Assessment Questions
The following questions are drawn from widely used responsible gaming self-assessment frameworks. Answer them honestly and privately. If you answer "yes" to three or more of these questions, pknew strongly encourages you to activate one of our protective tools and to consider speaking with a professional counsellor about your gambling behaviour.
Player Protection Tools
pknew provides every registered player with a comprehensive suite of responsible gaming tools, accessible directly from the account settings panel. These tools are available to all Bangladesh players at all times and can be activated immediately — no waiting period, no approval process. All tools come into effect the moment you submit a request and are confirmed via SMS to your registered Bangladesh mobile number.
Set a maximum BDT amount you can deposit per day, per week, or per month. Once reached, further deposits are automatically blocked until the limit period resets. Reductions apply immediately; increases require a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing over a defined period. When your net losses reach the threshold, your account is automatically restricted from placing further bets for the remainder of that period.
Set a maximum continuous session duration — for example, 60 or 90 minutes. When the timer expires, you receive a prominent on-screen notification and, if you have opted in, an SMS reminder to your Bangladesh mobile number.
Activate periodic pop-up notifications during your gaming session that display how long you have been playing and how much you have spent or won. Reality checks arrive at intervals you choose: every 15, 30, or 60 minutes.
Take a short structured break from gambling by activating a time-out period of 24 hours, 3 days, 7 days, or 30 days. During a time-out, your account remains open but all betting, deposits, and game access are suspended.
For longer-term breaks, activate self-exclusion for 3 months, 6 months, 1 year, or permanently. Self-exclusion immediately blocks all platform access, cancels pending bonuses, and removes you from all marketing lists. Reinstatement after a temporary self-exclusion requires a mandatory 7-day reflection period.
Deposit and Spending Limits
Managing how much money you deposit into your pknew account is one of the most effective ways to keep gambling within safe boundaries. pknew's deposit limit system allows you to set firm ceilings on your BDT deposits across three time horizons — daily, weekly, and monthly. These limits apply across all deposit methods including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank.
When you set a deposit limit, pknew enforces it at the payment gateway level. If a deposit attempt would cause your total deposits for the current period to exceed your chosen limit, that transaction will be automatically declined. You will receive an SMS notification confirming that your deposit limit has been reached for the current period, along with the date and time at which the period resets.
How to Set Your Deposit Limit: Log in to your pknew account, navigate to Account Settings, and select the Responsible Gaming tab. Under the Deposit Limits section, enter your preferred daily, weekly, or monthly maximum amount in BDT and confirm. The limit takes effect immediately.
Reducing a Limit: If you wish to reduce an existing deposit limit — for example, lowering your weekly limit from ৳10,000 to ৳5,000 — the reduction takes effect immediately upon confirmation.
Increasing a Limit: To protect players from impulsive decisions, any request to increase an existing deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This deliberate friction gives you time to reflect on whether the increase is genuinely in your best interest.
Removing a Limit: If you have no active deposit limit and wish to set a new one, the new limit activates at once. If you wish to remove an existing limit entirely, a 7-day reflection period applies before the limit is lifted. During this period, the existing limit remains in force.
| Limit Type | Period | Reduction Effective | Increase Effective |
|---|---|---|---|
| Daily Deposit Limit | Resets at 00:00 BST each day | Immediately | After 24-hour cooling-off |
| Weekly Deposit Limit | Resets at 00:00 BST each Monday | Immediately | After 24-hour cooling-off |
| Monthly Deposit Limit | Resets at 00:00 BST on the 1st of each month | Immediately | After 24-hour cooling-off |
| Loss Limit | Daily / Weekly / Monthly (player's choice) | Immediately | After 24-hour cooling-off |
Self-Exclusion and Time-Out
Self-exclusion is pknew's most powerful responsible gaming tool. It is designed for players who feel that their gambling behaviour has become harmful and who need a firm, externally enforced break from the platform. Unlike a voluntary session break, self-exclusion is a formal commitment — once activated, it cannot be reversed during the chosen exclusion period, regardless of any subsequent requests made by the player.
Self-exclusion on pknew has the following immediate effects upon activation:
- All access to your pknew account — including via web browser on desktop and mobile — is immediately suspended.
- All pending bonus offers, free spins, and promotional credits are cancelled and removed from your account.
- You are immediately removed from all pknew marketing communications, including SMS promotions and bonus notifications.
- Any active bets placed before the exclusion request are settled normally; however, no new bets can be placed.
- Your account balance remains intact throughout the exclusion period and can be withdrawn upon verified request to the responsible gaming team.
Available Self-Exclusion Periods: 3 months, 6 months, 1 year, 3 years, and Permanent (indefinite). Choose the period that feels right for your situation. If you are uncertain, our responsible gaming team can discuss the options with you without pressure.
Reinstatement After Temporary Self-Exclusion: When a temporary self-exclusion period expires, your account is not automatically reactivated. You must submit a formal reinstatement request to the responsible gaming team at [email protected]. A mandatory 7-day reflection period then applies before reinstatement is processed. pknew may, at its discretion, request a brief conversation with the player before reinstating an account to confirm that reactivation is genuinely in the player's best interest.
Permanent Self-Exclusion: A permanent self-exclusion is irrevocable. Once activated, your account is permanently closed and no reinstatement request will be accepted. We strongly encourage players who are considering a permanent self-exclusion to contact our team first so that we can ensure you have explored all available support options.
Time-Out (Short-Term Break): If you need a brief pause rather than a full self-exclusion, pknew's time-out feature allows you to suspend your account for a defined short-term period: 24 hours, 3 days, 7 days, or 30 days. During a time-out, all betting and deposit activity is suspended. When the time-out period ends, your account resumes automatically — though you can contact support at any time during a time-out to extend the period or convert it to a formal self-exclusion.
- 24 Hours — Immediate, no betting or deposits; account resumes automatically
- 3 Days — Short weekend break; all activity suspended
- 7 Days — One-week pause; marketing also suspended during this period
- 30 Days — Extended break; recommended for players feeling overwhelmed
- 3 Months — Minimum self-exclusion; 7-day reflection before reinstatement
- 6 Months — Mid-term break; all bonuses and marketing cancelled
- 1 or 3 Years — Long-term exclusion; account balance preserved for withdrawal
- Permanent — Irrevocable account closure; no reinstatement under any circumstances
Getting Help and Support
If you feel that gambling is causing harm in your life — or in the life of someone you care about — the most important step is to reach out. pknew's responsible gaming team is staffed by trained personnel who understand the sensitivity of these situations and who will respond with discretion, compassion, and practical assistance.
There is no shame in asking for help. Recognising that gambling has become a problem and taking action is a sign of strength, not weakness. Our team can help you activate protective tools immediately, answer questions about self-exclusion, assist with account closure, or simply talk through your options without any pressure or judgement.
Beyond pknew's own support team, players in Bangladesh can also seek guidance from mental health and financial counselling services. While pknew is an online gaming platform and is not a healthcare provider, we encourage any player experiencing serious distress to speak with a qualified professional alongside using our platform tools.
Contact the responsible gaming team directly. Include "Responsible Gaming" in your subject line for priority routing. Response within 1–2 hours during support hours.
Our team is available seven days a week including public holidays. Emails received outside these hours are treated as first priority at the start of the next shift.
Deposit limits, loss limits, time-out, and self-exclusion can all be activated instantly from your account panel — no need to contact support first.
All responsible gaming requests — including self-exclusion, limit changes, and account closure queries — are acknowledged within 1 business day (BST, UTC+6) and resolved within 3 business days.
- We will never market gambling products to any player who has activated a self-exclusion or time-out on their account.
- We will never use pressure tactics, artificial urgency, or loss-chasing language in our promotional materials directed at Bangladesh players.
- We will never portray gambling as a reliable or consistent way to earn income or escape financial difficulty.
- We will proactively contact players whose account activity shows signs of problem gambling behaviour, offering support and tool access.
- We will process all self-exclusion requests as a highest-priority operational matter, ahead of all other account management tasks.
- We will always display the 18+ notice and responsible gaming information prominently on our platform, including on this page.
- We will preserve the account balance of any self-excluded player and process their withdrawal request without delay upon verified request.
Enjoy pknew Safely and Responsibly
Gaming at pknew is at its best when it stays fun. Use our protection tools, stay within your budget, and explore our full range of cricket betting, premium slots, and live casino games — all in BDT. 18+ only. Play responsibly.